Introduction
Ausdhang Products Private Limited (“Company”, “We”, “Us”, or “Our”), a company incorporated under the Companies Act, 2013, having its registered office at Plot No. 53, Ganesh Nagar C, Delhi Ajmer Bypass, Murlipura, Jaipur, Rajasthan – 302039, is committed to protecting the privacy and personal data of its users.
This Privacy Policy (“Policy”) explains how We collect, use, disclose, store, and protect personal data when you access or use Our e-commerce platform, including the website, mobile application, and related digital interfaces (“Platform”).
By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy.

Definitions
“Personal Data” means any data about an individual who is identifiable by or in relation to such data.
“Sensitive Personal Data” includes financial information, passwords, authentication data, and such other data as defined under applicable law.
“User” / “You” means any person who accesses, browses, or uses the Platform.
“Processing” includes collection, storage, use, disclosure, transfer, or deletion of Personal Data.

Applicability and Scope
1. This Policy applies to all Users of the Platform, including visitors, registered users, and customers.
2. This Policy applies only to data collected through the Platform and does not extend to third-party websites or services linked from the Platform.

Information We Collect
1. Information Provided by You
We may collect the following information when you voluntarily provide it:
Name
Mobile number
Email address
Billing and shipping address
Login credentials
Order and transaction details
Customer support communications
2. Automatically Collected Information
When You use the Platform, we may automatically collect:
IP address
Device information (model, OS, browser type)
Location data (approximate)
Usage data, logs, cookies, and analytics data
3. Payment Information
We do not store card or banking details. Payment information is processed securely through authorized third-party payment gateways in compliance with applicable laws and PCI-DSS standards.

Purpose of Data Collection
We collect and process Personal Data for the following purposes:
To process and fulfill Orders
To provide customer support
To manage accounts and authentication
To communicate order updates and service messages
To improve Platform functionality and user experience
To detect fraud, abuse, or security threats
To comply with legal and regulatory obligations
6. Legal Basis for Processing
Personal Data is processed based on:
User consent
Performance of contractual obligations
Compliance with legal obligations
Legitimate business interests, where permitted by law

Cookies and Tracking Technologies
1. The Platform uses cookies and similar technologies to enhance functionality, analytics, and security.
2. Users may manage or disable cookies through browser settings, subject to certain Platform features becoming unavailable.

Disclosure and Sharing of Information
We may share Personal Data with:
Logistics and delivery partners
Payment gateway providers
IT service providers and analytics partners
Government or regulatory authorities when required by law
We do not sell or rent Personal Data to third parties.

Data Retention
1. Personal Data shall be retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
2. Data may be retained longer for legal, regulatory, dispute resolution, or audit purposes.

Data Security
We implement reasonable technical and organizational security measures including:
Encryption and access controls
Secure servers and firewalls
Restricted internal access to Personal Data
However, no system is completely secure, and we cannot guarantee absolute security.

User Rights
Subject to applicable law, you may have the right to:
Access Your Personal Data
Correct or update inaccurate data
Withdraw consent (where applicable)
Request deletion of data
Lodge a grievance or complaint
Requests may be made as per Clause 14 below.

 Children’s Privacy
The Platform is not intended for use by persons below 18 years of age. We do not knowingly collect Personal Data from minors.

Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such third parties.

Grievance Redressal
In accordance with applicable law, the Grievance Officer details are as follows:
Grievance Officer: [Name]
Email: [privacy@audhang.com]
Address: Registered Office of Ausdhang Products Private Limited
Response Time: Within 7–15 business days

Amendments to Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes shall be effective immediately upon publication on the Platform.
Continued use of the Platform constitutes acceptance of the revised Policy.

Governing Law and Jurisdiction
This Policy shall be governed by the laws of India. Courts at Jaipur, Rajasthan shall have exclusive jurisdiction.