REFUND POLICY

Introduction and Purpose
This Refund Policy (“Policy”) governs the circumstances, manner, conditions, and timelines under which refunds may be issued by Ausdhang Product Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Plot No. 53, Ganesh Nagar C, Delhi Ajmer Bypass, Murlipura, Jaipur, Rajasthan – 302039 (“Company”, “We”, “Us”, or “Our”).
This Policy applies to all users (“Customer”, “You”) of the Company’s e-commerce platform, including its website, mobile application, and related digital interfaces (“Platform”).
This Policy forms an integral part of the Terms and Conditions, Cancellation Policy, and Return Policy of the Platform.
Applicability and Binding Nature

1. This Policy applies to all Orders placed on the Platform, including prepaid, partially prepaid, and cash-on-delivery (COD) Orders.
2. By placing an Order or seeking a refund, the Customer expressly acknowledges having read, understood, and agreed to be bound by this Policy.
3. Refunds shall be issued strictly in accordance with this Policy and are not automatic or unconditional.
4. Nothing in this Policy shall override statutory rights available to Customers under applicable consumer protection laws.

Circumstances Eligible for Refund
Subject to verification and compliance with this Policy, refunds may be issued in the following situations:
a. Order cancelled by the Customer within the permissible cancellation window;
b. Order cancelled by the Company due to stock unavailability, pricing errors, or operational constraints;
c. Failed, reversed, or duplicate payments;
d. Non-delivery of Product within a reasonable time attributable to the Company or its logistics partners;
e. Return of Products accepted in accordance with the Return Policy;
f. Orders auto-cancelled due to payment failure or system error.

Non-Refundable Situations
Unless required by applicable law, refunds shall not be issued in the following cases:
a. Products classified as non-returnable or non-cancellable;
b. Digital products once accessed, downloaded, or activated;
c. Gift cards, vouchers, store credits, or promotional credits;
d. Products damaged due to Customer misuse or negligence;
e. Orders rejected due to Customer’s failure to provide correct delivery information;
f. Refusal of COD Orders without valid cause;
g. Services already rendered or substantially performed;
h. Orders placed under “final sale” or clearance categories.

Refund Process and Approval
1. All refund requests shall be subject to verification including:
order details;
payment confirmation;
return inspection, where applicable.
2. The Company reserves the right to approve, partially approve, or reject refund requests acting in good faith.
3. Approval of a refund in one instance shall not create a precedent for future claims.

Refund Amount and Deductions
1. Refund amounts shall be limited to the value of the eligible Product(s) only.
2. The Company may deduct, where applicable:
payment gateway or transaction charges;
logistics, handling, packaging, or reverse shipping costs;
proportional discounts, cashback, or promotional benefits already availed;
COD handling charges;
non-refundable taxes or duties remitted to authorities.
3. In partial refunds, Order-level benefits may be recalculated or withdrawn.

Mode of Refund
1. Refunds shall be processed through:
the original payment method used at checkout; or
store credit / wallet, where permitted and disclosed.
2. COD refunds shall be processed via:
bank transfer, UPI, or
store credit, subject to Customer confirmation.
3. The Company shall not be responsible for delays caused by banks, payment gateways, or third-party financial institutions.

Refund Timelines
1. Refund initiation timelines:
Refund Type    Initiation Timeline
Order Cancellation    7–10 Business Days
Approved Returns    7–15 Business Days
Failed / Duplicate Payments    5–7 Business Days
2. Actual credit timelines may vary based on banking channels and payment providers.

Taxation and Invoicing
1. Refunds shall be processed in compliance with applicable tax laws.
2. Taxes already remitted to statutory authorities may not be refundable.
3. Revised invoices or credit notes may be issued where legally required.

COD-Specific Refund Rules
1. Refunds for COD Orders shall be processed only after successful return and inspection of Products, where applicable.
2. Repeated refusal or abuse of COD may result in denial of refunds and removal of COD eligibility.

Fraud, Abuse, and Misuse
1. The Company reserves the right to monitor refund patterns.
2. Where fraud, misuse, or abnormal behavior is detected, the Company may:
deny refunds;
restrict account privileges;
suspend or terminate the Customer account.
3. Such determinations shall be final, subject to applicable law.

Force Majeure
Refund delays or failures arising from Force Majeure Events including natural disasters, pandemics, strikes, governmental actions, or infrastructure failures shall not attract liability.

Limitation of Liability
The Company’s maximum liability shall be limited to the amount actually paid by the Customer for the eligible Product.
Under no circumstances shall the Company be liable for indirect, incidental, or consequential damages.

 Grievance Redressal
In accordance with applicable law, Customers may contact:
Email: [refunds@ausdhang.com]
Address: Registered Office of Ausdhang Product Private Limited
Response Time: 7–15 Business Days

Modification of Policy
The Company reserves the right to amend this Refund Policy at any time.
The version in force at the time of Order placement shall apply unless otherwise required by law.

Governing Law and Jurisdiction
This Policy shall be governed by the laws of India. Courts at Jaipur, Rajasthan shall have exclusive jurisdiction.